The Way it Works:

Step 1: Type in your name and incident number.

Step 2: Type in the connection code that you received from the CLS phone support representative.

Step 3: Click the “Continue” button and follow the on-screen prompts.

Step 4: With your permission, CLS support can view your screen and share control of your mouse and keyboard.

PLEASE NOTE: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.