Vertican Technology, Inc. is pleased to announce its recent implementation of Apptivo, a comprehensive client relationship management (CRM) platform. Our top priority has always been our relationship with you and the ability to serve you in the most efficient way. We believe that the services Apptivo provides will help us to improve your experiences with our Clients Services department. Why did Vertican make this investment? We made the significant investment to develop a CRM for several reasons: Holistically and more efficiently track information and incidents Manage billing services through a consolidated platform Easily document and streamline client account details within one system Streamline [...]
Since the initial presentation, Vertican has found an issue in the instructions in the Collection-Master Interest Pause Town Hall. It suggested that when building the [3-2] report to pull N46 (Interest Due). However, STORED_INT is meant to be the Total Interest Accrued on the claim. This value then subtracts payments made to interest giving you the Total Interest Due. If interest was paid prior to [2-S-5] Interest Swap program, then the CM EDI instructions to re-activate interest will cause the interest to go negative. In the condition there were no payments to interest prior to the [2-S-5] Interest Swap [...]
If you have already worked with Client Services on Collection-Master registration, please disregard this notice. This is a reminder regarding the "License Expires" message in Collection-Master. This is a part of Collection-Master licensing and is a scheduled re-registration of your software license. If registration doesn't take place before the expiration, you will no longer have access to the software. It is crucial to schedule the registration with Client Services as soon as possible. We know a lot of clients are working remotely, so we ask that you send an email to email@example.com and include a phone number where [...]
Vertican is informing all Collection-Master users they may encounter issues due to modules showing as not registered. We have found the issue was with vPortal and has been corrected. It is highly recommended that your firm run the Interface Registration to ensure everything is in sync. From the Dashboard, please go to Tools > Interface Registration. We apologize for the inconvenience this may cause. If you have any further questions please email support or call 1-800-435-7257.
Vertican has found an issue with the Daily Record 42 for Midland Accounts in Collection-Master 9.1D.026. This version has a new field in the [1-2-1-1] Forwarder Setup on the EDI Setup Screen called YGC 42 Daily. This new field allows a Record 42 to be created daily for clients without any additional programming. However, this change inadvertently disabled the previous programming for CA20 accounts. Please populate this field with a Y on your CA20 Forwarders Vertican has pulled update 9.1D.026 and it will not be a requirement for CA20 accounts going forward. We apologize for the inconvenience this may cause. [...]
It has recently come to our attention that the Collection-Master update 9.1D.024 has an issue where the Month End Attorney Balance is no longer being sent for FORDB. There is an option in the Create Maintenance File [4-2-1-4-Z-X-3] where Include Month End Attorney Balance is set to Y. The code MASLN5 should be sent for all FORDB claims. This issue has been duplicated by Vertican and has been escalated to the development team. This will be fixed in the update scheduled for July 22, 2020. In the meantime, there is a workaround if you need to send this [...]
It has been found that Collection-Master 9.1D.024 has affected a small number of clients where Windows Defender is falsely identifying the application VLMQT.EXE as a threat and deleting it. This is due to a false positive reported by Microsoft in the version that was released. Users who attempt to open Collection-Master will receive an error 4152 on line 23176 and will be unable to continue. Vertican has pulled update 9.1D.024 and released 9.1D.025 that includes the latest VLMQT.EXE. This version has been run through Microsoft’s evaluation process and has been whitelisted. If your firm is not experiencing the issue, no action [...]
To all firms that have installed Collection-Master 9.1D.022 or recently updated to 9.1D.024 from that version, an issue has been identified when using WPScripts to add a numeric infinity field to a claim. The field does not follow the same rules for the number of decimal places as other dollar amount fields in Collection-Master. For example, when adding a dollar amount of "$100.00" it gets added as "$1." This has been corrected in 9.1D.024 which is currently available. However, any infinity fields with dollar amounts that were added using this method while on 9.1D.022 could be incorrect. It [...]
Vertican has received requests for programming changes to the Collection-Master CITI3 DTP. These changes include: Vendor Placement File Vendor Maintenance File Vendor Inbound File We will program Collection-Master to be compliant with the changes, test with Citi directly, and pass. Thereafter, Vertican will provide your firm with instructions on how to configure Collection-Master so that you are able to quickly pass. We will communicate further details as this action plan is solidified.
We are closely monitoring how the COVID-19 virus has been impacting our clients and community. Vertican would like to offer some relief to issues the pandemic may have caused to your business. The Q-Law (E) Town Hall on Report and Report Building was presented by Michelle Samlaska, Team Lead -Client Services. This Town Hall covered the following: Using the work log report Using the Build Custom List option Processing options Helpful canned reports Understand the Reports and Query canned reports Building your own Reports and Query report Did you attend our Q-Law(E) Town Hall? Let us know your thoughts in [...]