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26 01, 2021

The vSquare Session, “What’s New in CM?”, is Available for Viewing

By britbyrnes|2021-01-26T15:08:50-05:00January 26th, 2021|collection- master, vForum|0 Comments

Have you recently upgraded Collection-Master and want to find out about all the new features? John Currey, Vertican’s Senior Vice President of Technical Services, explains them in his vSquare presentation, "What's New in Collection-Master?". Some of the topics covered: CM-EDI Auto Post All Flavors Payments on Linked Claims Write-Off Buckets Claim Security Other Goodies The video is available now on the Vertican Technologies Vimeo channel free of charge. View Now

15 12, 2020

Important Update to Your Incident Submission Process

By britbyrnes|2020-12-15T17:02:54-05:00December 15th, 2020|Corporate, VT News|0 Comments

We recently sent you an email explaining why Vertican has invested in the comprehensive client relationship management (CRM) platform, Apptivo. This will change the way we track new incidents, so please carefully review the following information. What does this mean when submitting emails to Client Services? When an email is received, it will automatically create an incident in Apptivo and the sender will receive an automated response including the Case Number. This will be represented by a number, such as 123. There will also be a secondary key that will resemble something similar to #A-CS-2658665. This number is required for the automation in Apptivo to [...]

18 11, 2020

Action Needed Regarding Discover Inbound Plus

By margaretdipalma|2020-11-18T15:11:54-05:00November 18th, 2020|collection- master, vForum|0 Comments

In Collection-Master version 9.1E.004, released on Wednesday, November 11, 2020, as well as in 9.1E.005 (a special release for firms doing Citibank work) released on Friday, November 13, 2020, we inadvertently included the enhanced Discover Inbound Plus programming. Discover originally asked for the change to the export file in June, as they intend to test the changes with two pilot firms prior to moving ahead with all firms. That testing with the pilot firms is happening soon. The rest of the firms should continue to report the Inbound Plus File as usual. If you are running 9.1E.004 or 9.1005, [...]

13 11, 2020

Citibank – Recovery Add Data Elements

By britbyrnes|2020-11-13T17:07:35-05:00November 13th, 2020|collection- master, vForum|0 Comments

Based on communication from the Project Manager at Citibank, we have completed the following necessary changes in Collection-Master: Citibank Placements New fields from IBS/FDR supplemental files (Pre-charge off Agencies only) For some fields previously received in the supplemental files, you will now receive them in the Vendor Placement and Maintenance files from Citi. New Debt Settlement Agency contact fields New miscellaneous fields Movement of some data from Co-Maker 10 Record to Extra Details Record Addition of the X01 record to the Vendor Placement file Citibank Outbound (to firm) Maintenance 1 line removed due to change in field code (new [...]

12 11, 2020

Discover IB+ Changes in Collection-Master version 9.1E.004

By margaretdipalma|2020-11-13T17:10:23-05:00November 12th, 2020|collection- master, vForum|0 Comments

The following changes have been made to Discover IB+ and will be included in Collection-Master Version 9.1E.004 which was released on 11/11/2020. Dismissal Date and Dismissal Reason, previously fields 23 and 24 had been removed. They are both accounted for in the Inbound Work Effort file. The fields below have been added. There is no charge for this programming if you have the required components registered. No setup is needed other than reviewing to ensure you are utilizing the correct CM field from the above table. If you have any questions, please email client services directly for assistance. [...]

30 10, 2020

Collection-Master Trak Activity File Changes

By britbyrnes|2020-11-02T13:12:28-05:00October 30th, 2020|collection- master, vForum|0 Comments

As part of Vertican’s continuing commitment to add value for our clients, the TRAKAmerica Activity File export program has been enhanced in version 9.1E.002. The program will export the telephone number called with the R19 result code when the user selects “Wrong Number” from the “Call Result” tab of the Collector’s Call Screen: This programing was previously available only to clients who had approved a custom Statement of Work (SOW). SOW Body: Enhance the TRAKAmerica Activity File to export Result Code R19 with the appropriate phone number (CALL_LOG.PHONE_NUMBER) in the comment field. Currently, "Wrong Number" is being exported in [...]

28 10, 2020

Change to Interest Calculation in Collection-Master

By britbyrnes|2020-10-29T16:13:56-04:00October 28th, 2020|collection- master, vForum|0 Comments

The Direct Payment interest calculation will be changing in Collection-Master version 9.1E.002. This change only affects firms that have Collection-Master configured to calculate interest on the cost bucket portion of the consumer balance. This specifically pertains to Direct Payments with funds applied to cost recovered in the aforementioned configuration. Currently, for Direct Payments applied with a previous payment date, interest is credited based on Principal Collected but not costs (Note: This includes Contract & Legal Fees). This is only an issue if costs were set to accrue interest. This means if costs are accruing interest and being recovered via [...]

26 10, 2020

Collection-Master Version 9.1D.040 New Feature

By giaharrison|2020-10-28T17:37:31-04:00October 26th, 2020|collection- master, vForum|0 Comments

Do you find yourself needing to re-export data to CMvX? We’ve designed CMvX date fields to provide ease in re-exporting data to CMvX in the new release of Collection-Master 9.1D.040. Follow these steps for an easy setup using CM EDI: Download the CM EDI file using the link below and note the path where the file is saved. Check Document Management [1-7-1] for documents XVXDT or XCMVXDT already existing in your documents. If they already exist, you must alter the CM EDI file in lines 2 and 3 and adjust the applicable document names to a unique name. Go [...]

14 10, 2020

Collection-Master Version 9.1D.040

By britbyrnes|2020-10-28T17:37:52-04:00October 14th, 2020|collection- master, Stimulus, Town Halls, vForum|0 Comments

Collection-Master version 9.1D.040 is set to be released this week. Please be aware, additional time is needed to install this new version. This update includes an enhancement to CMvX for specific records to be sent based on a specified date. This enhancement increases the MASTER and DEBTOR tables. The increase to these tables will cause this to run much longer than a routine install. If you have any questions on running the update, please email cssupportemail@vertican.com.

22 09, 2020

Vertican’s Implementation of Apptivo

By britbyrnes|2020-09-23T14:38:08-04:00September 22nd, 2020|Corporate, VT News|0 Comments

Vertican Technology, Inc. is pleased to announce its recent implementation of Apptivo, a comprehensive client relationship management (CRM) platform. Our top priority has always been our relationship with you and the ability to serve you in the most efficient way. We believe that the services Apptivo provides will help us to improve your experiences with our Clients Services department. Why did Vertican make this investment? We made the significant investment to develop a CRM for several reasons: Holistically and more efficiently track information and incidents Manage billing services through a consolidated platform Easily document and streamline client account details within one system Streamline [...]