To reach our dedicated Client Success team during normal business hours, clients may request a support request ticket through vPortal or use Vertican Support Access (VSA) in their software product.
Severity Level 1 Emergency Support
Saturday/Sunday & Holidays: 9:00 a.m. – 5:00 p.m. (ET)
Clients that have already used a weekend/holiday incident will incur an additional cost.
More information about Severity Levels may be found on the Vertican Help Center located on vPortal: Help Center > Technical Support > Your Expectations > Severity Levels.