Contact Us
Technical Support
To reach our dedicated Client Success team during normal business hours, clients may request a support request ticket through vPortal or use Vertican Support Access (VSA) in their software product.
Severity Level 1 Emergency Support
Saturday/Sunday & Holidays: 9:00 a.m. – 5:00 p.m. (ET)
Clients that have already used a weekend/holiday incident will incur an additional cost.
More information about Severity Levels may be found on the Vertican Help Center located on vPortal: Help Center > Technical Support > Your Expectations > Severity Levels.
Collection-Master & vExchange
1-800-435-7257 ext. 731 (emergency support only)
Q-LawE & Q-Law
1-800-435-7257 ext. 499 (emergency support only)
Business Development
businessdevelopment@vertican.com
1-800-435-7257, option 2
Billing
vbilling@vertican.com
1-800-435-7257, Ext. 221
Write Us
75 Lane Rd., 4th Floor Suite 406, Fairfield, NJ 07004