As part of Vertican’s continuing commitment to add value for our clients, the TRAKAmerica Activity File export program has been enhanced in version 9.1E.002. The program will export the telephone number called with the R19 result code when the user selects “Wrong Number” from the “Call Result” tab of the Collector’s Call Screen: This programing was previously available only to clients who had approved a custom Statement of Work (SOW). SOW Body: Enhance the TRAKAmerica Activity File to export Result Code R19 with the appropriate phone number (CALL_LOG.PHONE_NUMBER) in the comment field. Currently, "Wrong Number" is being exported in [...]