VT News – Page 2

1 04, 2020

New Citibank COVID-19 Disposition Code

By britbyrnes|2021-06-28T16:41:11-04:00April 1st, 2020|Collection-Master, Partners, VT News|Comments Off on New Citibank COVID-19 Disposition Code

Vertican has been informed by Citibank of a new Disposition Code, 220 COVID19, which should be used for any customer who states they have incurred a hardship related to the Coronavirus pandemic. Please map your paperless code to *vX:S992 in the CMvX Matrix [4-2-1-6-6] in order to send this code to Citibank. If you have any questions or concerns, please contact Client Services.

1 04, 2020

Avoid Payment Collection Interruptions

By britbyrnes|2021-06-28T16:43:45-04:00April 1st, 2020|Partners, VT News|Comments Off on Avoid Payment Collection Interruptions

The challenges we are facing as a nation are directly impacting the collection industry. For offices unable to operate due to shutdowns caused by COVID-19, our partners, HealPay and PaymentVision are offering solutions at no cost with a quick setup turnaround. Web payment portal and IVR can help business continuity during these difficult times. We are dedicated to making your worklife easier during this unprecedented time. We’ve been talking with clients and users to find out how we can specifically best support your business.

26 03, 2020

CALL TO ACTION – Oppose (H.R.6379 & S.3565) A Complete Blanket Ban on Debt Collection

By britbyrnes|2021-06-28T16:44:16-04:00March 26th, 2020|Corporate, VT News|Comments Off on CALL TO ACTION – Oppose (H.R.6379 & S.3565) A Complete Blanket Ban on Debt Collection

During this challenging time, Vertican is doing everything it can to help its clients continue their professional activities and navigate the coronavirus (COVID-19) pandemic as safely as possible. Other organizations are doing the same and we want to support these efforts. To that end, NCBA already sent a letter to the White House and Congressional leaders to advocate for support for small businesses and for the critical work our members provide. NCBA specifically opposes a complete ban on debt collection and highlights that NCBA members and their clients currently have robust policies in place to deal with the hardships [...]

24 03, 2020

Vertican’s Best Practices When Managing a Remote Team

By britbyrnes|2021-06-28T16:44:35-04:00March 24th, 2020|Corporate, Training, VT News|Comments Off on Vertican’s Best Practices When Managing a Remote Team

Now more than ever, having a remote work policy in place is not only a mutual benefit but an absolute necessity. Yes, it’s certainly a sign of the times. The recent pandemic has forced everyone's hand even more to swiftly implement the needed measures for remote team management and adjust to the majority, if not all, of employees to work from home. Thankfully, Vertican has had a remote workday policy in effect for several years, and we’ve learned a lot about what makes a remote team successful along the way. Here are some useful tips, a.k.a. VT's best practices, for [...]

19 03, 2020

Court Closure Tracking with Docketly

By britbyrnes|2020-03-25T17:27:10-04:00March 19th, 2020|Partners, VT News|0 Comments

Jurisdictions are announcing closures daily in response to the COVID-19 outbreak. Docketly, our partnered vendor, tracks court closures in real time. Below, the heat map represents the number of court closures in each state. Over thirty states have announced court closures. Docketly is continuously updating the status of specific courts countrywide. For more updated information, click here. About Docketly: Docketly is an appearance counsel provider, covering simple creditors rights hearings. They are focused on making hearing coverage and your appearance counsel needs the best it can be. Their software, combined with a nationwide network of local collection attorneys, ensures [...]

19 03, 2020

Cap One Update

By britbyrnes|2021-06-28T16:45:40-04:00March 19th, 2020|Cap One, Collection-Master, DTP, VT News|Comments Off on Cap One Update

As I am sure you already know, Vertican partnered with Capital One to bring a Collection-Master OMEGA solution to market in support of a new Capital One partner program for a March 31st release date. I am happy to share that the development is complete and the first two firms have passed user acceptance testing (UAT). The first firm is scheduled to convert this weekend and the second is tentatively scheduled for the following weekend. Capital One has also advised that the next tranche of firms is scheduled to begin UAT next week. Although the “in application” deployment of this solution [...]

18 03, 2020

CMvX Enhancement

By britbyrnes|2021-06-28T16:45:50-04:00March 18th, 2020|Collection-Master, VT News|Comments Off on CMvX Enhancement

CMvX has been enhanced in the current release of Collection Master 9.1D.006. Changes to Related Parties will have expanded reporting from CMvX. In-House and Beta testing has shown this programming update to have a nominal impact on the run time of the [4-2-1-V-3] export performance. No action needs to be taken on your part other than installing 9.1D.006 or higher. There is no charge for this enhancement if your firm has all the required components registered. If you have any questions, please contact Client Services.

12 03, 2020

A Message to our Clients About COVID-19

By britbyrnes|2021-06-28T16:46:04-04:00March 12th, 2020|Corporate, VT News|Comments Off on A Message to our Clients About COVID-19

Amid ongoing concerns about the Coronavirus COVID-19, Vertican Technologies is closely monitoring the latest reports from the Centers for Disease Control (CDC) and is prepared to take precautionary measures for the health and safety of our employees and clients. Vertican has had a Remote Workday policy in effect for several years and currently has all employees prepared to work from their homes on a full-time basis should the need arise. This means that there will be no loss of support or service should future events dictate that working from home becomes necessary. We will continue to closely monitor the situation [...]

11 03, 2020

vExchange Dashboard Access

By britbyrnes|2021-06-28T16:46:16-04:00March 11th, 2020|vExchange, VT News|Comments Off on vExchange Dashboard Access

Access to the Account Detail page in the vExchange Dashboard has been temporarily removed. We are highly confident in the accuracy of our vExchange gates report data, but we have identified intermittent issues with data displayed on our Account Detail page. We are in the process of overhauling our data handling processes, focused entirely on data quality. In the meantime, we believe that displaying the Account Detail page could cause unnecessary confusion. Until further notice, this feature has been removed. Click here with further questions.

30 01, 2020

Cap One Implementation Plan Announced

By britbyrnes|2021-06-28T16:47:16-04:00January 30th, 2020|Cap One, Collection-Master, DTP, VT News|Comments Off on Cap One Implementation Plan Announced

Capital One (CapOne) plans to begin sending Omega placements to firms using Collection-Master on or after March 31st. Afterwards, CapOne will ask firms to cease sending NAN files to CapOne and begin sending Omega files. Vertican has proposed a three-step solution that will make this possible. 1) Hybrid Solution - OMEGA in/NAN out will support firms importing Omega placement from CapOne. 2) Full OMEGA Solution - OMEGA in/OMEGA out will be a fully functional Omega interface for all inbound and outbound files with CapOne through Collection-Master. 3) vExchange Solution - will be a full-featured DTP built directly to interface [...]