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15 12, 2020

Important Update to Your Incident Submission Process

By |2020-12-15T17:02:54-05:00December 15th, 2020|Corporate, VT News|0 Comments

We recently sent you an email explaining why Vertican has invested in the comprehensive client relationship management (CRM) platform, Apptivo. This will change the way we track new incidents, so please carefully review the following information. What does this mean when submitting emails to Client Services? When an email is received, it will automatically create an incident in Apptivo and the sender will receive an automated response including the Case Number. This will be represented by a number, such as 123. There will also be a secondary key that will resemble something similar to #A-CS-2658665. This number is required for the automation in Apptivo to [...]

22 09, 2020

Vertican’s Implementation of Apptivo

By |2020-09-23T14:38:08-04:00September 22nd, 2020|Corporate, VT News|0 Comments

Vertican Technology, Inc. is  pleased to announce its recent implementation of Apptivo, a comprehensive client relationship management (CRM) platform. Our top priority has always been our relationship with you and the ability to serve you in the most efficient way. We believe that the services Apptivo provides will help us to improve your experiences with our Clients Services department. Why did Vertican make this investment? We made the significant investment to develop a CRM for several reasons: Holistically and more efficiently track information and incidents Manage billing services through a consolidated platform Easily document and streamline client account details within one system Streamline [...]

14 04, 2020

Vertican Announces CEO Retirement and Succession Plan

By |2020-05-14T13:51:56-04:00April 14th, 2020|Corporate, Press Releases, VT News|0 Comments

For Immediate Release April 14, 2020 Fairfield, NJ – Vertican Technologies, a global leader in the debt collection software industry, announced today the retirement of founder and chief executive officer, Stevan H. Goldman and promotion of Isaac Goldman. Stevan has been a pioneer of the Accounts Receivable Management (ARM) industry for more than four decades, revolutionizing the way data collection and ethical recoveries are performed. His imprint in the receivables’ world has set the standard by which future advances in technological solutions will follow. “For over 40 years, it has been my great honor to have worked with incredible [...]

26 03, 2020

CALL TO ACTION – Oppose (H.R.6379 & S.3565) A Complete Blanket Ban on Debt Collection

By |2020-03-26T20:29:50-04:00March 26th, 2020|Corporate, VT News|0 Comments

During this challenging time, Vertican is doing everything it can to help its clients continue their professional activities and navigate the coronavirus (COVID-19) pandemic as safely as possible. Other organizations are doing the same and we want to support these efforts. To that end, NCBA already sent a letter to the White House and Congressional leaders to advocate for support for small businesses and for the critical work our members provide. NCBA specifically opposes a complete ban on debt collection and highlights that NCBA members and their clients currently have robust policies in place to deal with the hardships [...]

24 03, 2020

Vertican’s Best Practices When Managing a Remote Team

By |2020-03-25T17:27:09-04:00March 24th, 2020|Corporate, Training, VT News|0 Comments

Now more than ever, having a remote work policy in place is not only a mutual benefit but an absolute necessity. Yes, it’s certainly a sign of the times. The recent pandemic has forced everyone's hand even more to swiftly implement the needed measures for remote team management and adjust to the majority, if not all, of employees to work from home. Thankfully, Vertican has had a remote workday policy in effect for several years, and we’ve learned a lot about what makes a remote team successful along the way. Here are some useful tips, a.k.a. VT's best practices, for [...]

12 03, 2020

A Message to our Clients About COVID-19

By |2020-03-25T17:27:11-04:00March 12th, 2020|Corporate, VT News|0 Comments

Amid ongoing concerns about the Coronavirus COVID-19, Vertican Technologies is closely monitoring the latest reports from the Centers for Disease Control (CDC) and is prepared to take precautionary measures for the health and safety of our employees and clients. Vertican has had a Remote Workday policy in effect for several years and currently has all employees prepared to work from their homes on a full-time basis should the need arise. This means that there will be no loss of support or service should future events dictate that working from home becomes necessary. We will continue to closely monitor the situation [...]

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