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15 12, 2020

Important Update to Your Incident Submission Process

By |2020-12-15T17:02:54-05:00December 15th, 2020|Corporate, VT News|0 Comments

We recently sent you an email explaining why Vertican has invested in the comprehensive client relationship management (CRM) platform, Apptivo. This will change the way we track new incidents, so please carefully review the following information. What does this mean when submitting emails to Client Services? When an email is received, it will automatically create an incident in Apptivo and the sender will receive an automated response including the Case Number. This will be represented by a number, such as 123. There will also be a secondary key that will resemble something similar to #A-CS-2658665. This number is required for the automation in Apptivo to [...]

22 09, 2020

Vertican’s Implementation of Apptivo

By |2020-09-23T14:38:08-04:00September 22nd, 2020|Corporate, VT News|0 Comments

Vertican Technology, Inc. is  pleased to announce its recent implementation of Apptivo, a comprehensive client relationship management (CRM) platform. Our top priority has always been our relationship with you and the ability to serve you in the most efficient way. We believe that the services Apptivo provides will help us to improve your experiences with our Clients Services department. Why did Vertican make this investment? We made the significant investment to develop a CRM for several reasons: Holistically and more efficiently track information and incidents Manage billing services through a consolidated platform Easily document and streamline client account details within one system Streamline [...]

15 06, 2020

Programming changes to the Collection-Master CITI3 DTP

By |2020-06-26T14:23:19-04:00June 15th, 2020|Citibank, collection- master, vForum|0 Comments

Vertican has received requests for programming changes to the Collection-Master CITI3 DTP. These changes include: Vendor Placement File Vendor Maintenance File Vendor Inbound File We will program Collection-Master to be compliant with the changes, test with Citi directly, and pass. Thereafter, Vertican will provide your firm with instructions on how to configure Collection-Master so that you are able to quickly pass. We will communicate further details as this action plan is solidified.  

14 04, 2020

Vertican Announces CEO Retirement and Succession Plan

By |2020-05-14T13:51:56-04:00April 14th, 2020|Corporate, Press Releases, VT News|0 Comments

For Immediate Release April 14, 2020 Fairfield, NJ – Vertican Technologies, a global leader in the debt collection software industry, announced today the retirement of founder and chief executive officer, Stevan H. Goldman and promotion of Isaac Goldman. Stevan has been a pioneer of the Accounts Receivable Management (ARM) industry for more than four decades, revolutionizing the way data collection and ethical recoveries are performed. His imprint in the receivables’ world has set the standard by which future advances in technological solutions will follow. “For over 40 years, it has been my great honor to have worked with incredible [...]

1 04, 2020

New Citibank COVID-19 Disposition Code

By |2020-05-11T12:22:51-04:00April 1st, 2020|Collection-Master, Partners, VT News|0 Comments

Vertican has been informed by Citibank of a new Disposition Code, 220 COVID19, which should be used for any customer who states they have incurred a hardship related to the Coronavirus pandemic. Please map your paperless code to *vX:S992 in the CMvX Matrix [4-2-1-6-6] in order to send this code to Citibank. If you have any questions or concerns, please contact Client Services.

1 04, 2020

Avoid Payment Collection Interruptions

By |2020-04-01T15:56:39-04:00April 1st, 2020|Partners, VT News|0 Comments

The challenges we are facing as a nation are directly impacting the collection industry. For offices unable to operate due to shutdowns caused by COVID-19, our partners, HealPay and PaymentVision are offering solutions at no cost with a quick setup turnaround. Web payment portal and IVR can help business continuity during these difficult times. We are dedicated to making your worklife easier during this unprecedented time. We’ve been talking with clients and users to find out how we can specifically best support your business.

26 03, 2020

CALL TO ACTION – Oppose (H.R.6379 & S.3565) A Complete Blanket Ban on Debt Collection

By |2020-03-26T20:29:50-04:00March 26th, 2020|Corporate, VT News|0 Comments

During this challenging time, Vertican is doing everything it can to help its clients continue their professional activities and navigate the coronavirus (COVID-19) pandemic as safely as possible. Other organizations are doing the same and we want to support these efforts. To that end, NCBA already sent a letter to the White House and Congressional leaders to advocate for support for small businesses and for the critical work our members provide. NCBA specifically opposes a complete ban on debt collection and highlights that NCBA members and their clients currently have robust policies in place to deal with the hardships [...]

24 03, 2020

Vertican’s Best Practices When Managing a Remote Team

By |2020-03-25T17:27:09-04:00March 24th, 2020|Corporate, Training, VT News|0 Comments

Now more than ever, having a remote work policy in place is not only a mutual benefit but an absolute necessity. Yes, it’s certainly a sign of the times. The recent pandemic has forced everyone's hand even more to swiftly implement the needed measures for remote team management and adjust to the majority, if not all, of employees to work from home. Thankfully, Vertican has had a remote workday policy in effect for several years, and we’ve learned a lot about what makes a remote team successful along the way. Here are some useful tips, a.k.a. VT's best practices, for [...]

19 03, 2020

Court Closure Tracking with Docketly

By |2020-03-25T17:27:10-04:00March 19th, 2020|Partners, VT News|0 Comments

Jurisdictions are announcing closures daily in response to the COVID-19 outbreak. Docketly, our partnered vendor, tracks court closures in real time. Below, the heat map represents the number of court closures in each state. Over thirty states have announced court closures. Docketly is continuously updating the status of specific courts countrywide. For more updated information, click here. About Docketly: Docketly is an appearance counsel provider, covering simple creditors rights hearings. They are focused on making hearing coverage and your appearance counsel needs the best it can be. Their software, combined with a nationwide network of local collection attorneys, ensures [...]

19 03, 2020

Cap One Update

By |2020-03-25T17:27:11-04:00March 19th, 2020|Cap One, Collection-Master, DTP, VT News|0 Comments

As I am sure you already know, Vertican partnered with Capital One to bring a Collection-Master OMEGA solution to market in support of a new Capital One partner program for a March 31st release date.  I am happy to share that the development is complete and the first two firms have passed user acceptance testing (UAT).  The first firm is scheduled to convert this weekend and the second is tentatively scheduled for the following weekend. Capital One has also advised that the next tranche of firms is scheduled to begin UAT next week. Although the “in application” deployment of this solution [...]

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