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18 11, 2020

Action Needed Regarding Discover Inbound Plus

By |2020-11-18T15:11:54-05:00November 18th, 2020|collection- master, vForum|0 Comments

In Collection-Master version 9.1E.004, released on Wednesday, November 11, 2020, as well as in 9.1E.005 (a special release for firms doing Citibank work) released on Friday, November 13, 2020, we inadvertently included the enhanced Discover Inbound Plus programming. Discover originally asked for the change to the export file in June, as they intend to test the changes with two pilot firms prior to moving ahead with all firms. That testing with the pilot firms is happening soon. The rest of the firms should continue to report the Inbound Plus File as usual. If you are running 9.1E.004 or 9.1005, [...]

13 11, 2020

Citibank – Recovery Add Data Elements

By |2020-11-13T17:07:35-05:00November 13th, 2020|collection- master, vForum|0 Comments

Based on communication from the Project Manager at Citibank, we have completed the following necessary changes in Collection-Master: Citibank Placements New fields from IBS/FDR supplemental files (Pre-charge off Agencies only) For some fields previously received in the supplemental files, you will now receive them in the Vendor Placement and Maintenance files from Citi. New Debt Settlement Agency contact fields New miscellaneous fields Movement of some data from Co-Maker 10 Record to Extra Details Record Addition of the X01 record to the Vendor Placement file Citibank Outbound (to firm) Maintenance 1 line removed due to change in field code (new [...]

12 11, 2020

Discover IB+ Changes in Collection-Master version 9.1E.004

By |2020-11-13T17:10:23-05:00November 12th, 2020|collection- master, vForum|0 Comments

The following changes have been made to Discover IB+ and will be included in Collection-Master Version 9.1E.004 which was released on 11/11/2020. Dismissal Date and Dismissal Reason, previously fields 23 and 24 had been removed. They are both accounted for in the Inbound Work Effort file. The fields below have been added. There is no charge for this programming if you have the required components registered. No setup is needed other than reviewing to ensure you are utilizing the correct CM field from the above table. If you have any questions, please email client services directly for assistance. [...]

30 10, 2020

Collection-Master Trak Activity File Changes

By |2020-11-02T13:12:28-05:00October 30th, 2020|collection- master, vForum|0 Comments

As part of Vertican’s continuing commitment to add value for our clients, the TRAKAmerica Activity File export program has been enhanced in version 9.1E.002. The program will export the telephone number called with the R19 result code when the user selects “Wrong Number” from the “Call Result” tab of the Collector’s Call Screen: This programing was previously available only to clients who had approved a custom Statement of Work (SOW). SOW Body: Enhance the TRAKAmerica Activity File to export Result Code R19 with the appropriate phone number (CALL_LOG.PHONE_NUMBER) in the comment field. Currently, "Wrong Number" is being exported in [...]

28 10, 2020

Change to Interest Calculation in Collection-Master

By |2020-10-29T16:13:56-04:00October 28th, 2020|collection- master, vForum|0 Comments

The Direct Payment interest calculation will be changing in Collection-Master version 9.1E.002. This change only affects firms that have Collection-Master configured to calculate interest on the cost bucket portion of the consumer balance. This specifically pertains to Direct Payments with funds applied to cost recovered in the aforementioned configuration. Currently, for Direct Payments applied with a previous payment date, interest is credited based on Principal Collected but not costs (Note: This includes Contract & Legal Fees). This is only an issue if costs were set to accrue interest. This means if costs are accruing interest and being recovered via [...]

26 10, 2020

Collection-Master Version 9.1D.040 New Feature

By |2020-10-28T17:37:31-04:00October 26th, 2020|collection- master, vForum|0 Comments

Do you find yourself needing to re-export data to CMvX? We’ve designed CMvX date fields to provide ease in re-exporting data to CMvX in the new release of Collection-Master 9.1D.040. Follow these steps for an easy setup using CM EDI: Download the CM EDI file using the link below and note the path where the file is saved. Check Document Management [1-7-1] for documents XVXDT or XCMVXDT already existing in your documents. If they already exist, you must alter the CM EDI file in lines 2 and 3 and adjust the applicable document names to a unique name. Go [...]

14 10, 2020

Collection-Master Version 9.1D.040

By |2020-10-28T17:37:52-04:00October 14th, 2020|collection- master, Stimulus, Town Halls, vForum|0 Comments

Collection-Master version 9.1D.040 is set to be released this week. Please be aware, additional time is needed to install this new version. This update includes an enhancement to CMvX for specific records to be sent based on a specified date. This enhancement increases the MASTER and DEBTOR tables. The increase to these tables will cause this to run much longer than a routine install. If you have any questions on running the update, please email cssupportemail@vertican.com.

4 09, 2020

Interest Pause in Collection-Master – What You Need to Know (Revised)

By |2020-09-04T14:22:00-04:00September 4th, 2020|collection- master, Stimulus, Town Halls, vForum|0 Comments

Since the initial presentation, Vertican has found an issue in the instructions in the Collection-Master Interest Pause Town Hall. It suggested that when building the [3-2] report to pull N46 (Interest Due). However, STORED_INT is meant to be the Total Interest Accrued on the claim. This value then subtracts payments made to interest giving you the Total Interest Due. If interest was paid prior to [2-S-5] Interest Swap program, then the CM EDI instructions to re-activate interest will cause the interest to go negative. In the condition there were no payments to interest prior to the [2-S-5] Interest Swap [...]

20 07, 2020

License Expires Message in Collection-Master

By |2020-07-21T10:20:52-04:00July 20th, 2020|collection- master, vForum|0 Comments

If you have already worked with Client Services on Collection-Master registration, please disregard this notice. This is a reminder regarding the "License Expires" message in Collection-Master. This is a part of Collection-Master licensing and is a scheduled re-registration of your software license. If registration doesn't take place before the expiration, you will no longer have access to the software. It is crucial to schedule the registration with Client Services as soon as possible. We know a lot of clients are working remotely, so we ask that you send an email to support@vertican.com and include a phone number where [...]

15 07, 2020

Collection-Master Registration Issue

By |2020-07-15T16:38:31-04:00July 15th, 2020|collection- master, vForum|0 Comments

Vertican is informing all Collection-Master users they may encounter issues due to modules showing as not registered. We have found the issue was with vPortal and has been corrected. It is highly recommended that your firm run the Interface Registration to ensure everything is in sync. From the Dashboard, please go to Tools > Interface Registration. We apologize for the inconvenience this may cause. If you have any further questions please email support or call 1-800-435-7257.

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