britbyrnes – Page 2

28 01, 2021

Resurgent Capital Services SUF Changes

By britbyrnes|2021-06-28T15:48:13-04:00January 28th, 2021|collection- master, vForum|Comments Off on Resurgent Capital Services SUF Changes

Resurgent Capital Services (RCS) has requested a change to the WOR record in the Servicer Update File (SUF) file. In a future update of Collection-Master, the WOR will report the last consumer document date instead of the last document date. The WOR record had not been changed yet to allow RCS servicing firms time to configure their matrix to identify consumer documents. As of 9.1F.004, the RCS Matrix has been enhanced with a new action code DDOC for Consumer Documents. Setup is required to identify all consumer documents and specify them in the Resurgent Capital Matrix with action DDOC. [...]

26 01, 2021

The vSquare Session, “What’s New in CM?”, is Available for Viewing

By britbyrnes|2021-06-28T15:48:25-04:00January 26th, 2021|collection- master, vForum|Comments Off on The vSquare Session, “What’s New in CM?”, is Available for Viewing

Have you recently upgraded Collection-Master and want to find out about all the new features? John Currey, Vertican’s Senior Vice President of Technical Services, explains them in his vSquare presentation, "What's New in Collection-Master?". Some of the topics covered: CM-EDI Auto Post All Flavors Payments on Linked Claims Write-Off Buckets Claim Security Other Goodies The video is available now on the Vertican Technologies Vimeo channel free of charge. View Now

15 12, 2020

Important Update to Your Incident Submission Process

By britbyrnes|2021-06-28T15:48:39-04:00December 15th, 2020|Corporate, VT News|Comments Off on Important Update to Your Incident Submission Process

We recently sent you an email explaining why Vertican has invested in the comprehensive client relationship management (CRM) platform, Apptivo. This will change the way we track new incidents, so please carefully review the following information. What does this mean when submitting emails to Client Services? When an email is received, it will automatically create an incident in Apptivo and the sender will receive an automated response including the Case Number. This will be represented by a number, such as 123. There will also be a secondary key that will resemble something similar to #A-CS-2658665. This number is required for the automation in Apptivo to [...]

13 11, 2020

Citibank – Recovery Add Data Elements

By britbyrnes|2021-06-28T15:49:05-04:00November 13th, 2020|collection- master, vForum|Comments Off on Citibank – Recovery Add Data Elements

Based on communication from the Project Manager at Citibank, we have completed the following necessary changes in Collection-Master: Citibank Placements New fields from IBS/FDR supplemental files (Pre-charge off Agencies only) For some fields previously received in the supplemental files, you will now receive them in the Vendor Placement and Maintenance files from Citi. New Debt Settlement Agency contact fields New miscellaneous fields Movement of some data from Co-Maker 10 Record to Extra Details Record Addition of the X01 record to the Vendor Placement file Citibank Outbound (to firm) Maintenance 1 line removed due to change in field code (new [...]

30 10, 2020

Collection-Master Trak Activity File Changes

By britbyrnes|2021-06-28T15:49:32-04:00October 30th, 2020|collection- master, vForum|Comments Off on Collection-Master Trak Activity File Changes

As part of Vertican’s continuing commitment to add value for our clients, the TRAKAmerica Activity File export program has been enhanced in version 9.1E.002. The program will export the telephone number called with the R19 result code when the user selects “Wrong Number” from the “Call Result” tab of the Collector’s Call Screen: This programing was previously available only to clients who had approved a custom Statement of Work (SOW). SOW Body: Enhance the TRAKAmerica Activity File to export Result Code R19 with the appropriate phone number (CALL_LOG.PHONE_NUMBER) in the comment field. Currently, "Wrong Number" is being exported in [...]

28 10, 2020

Change to Interest Calculation in Collection-Master

By britbyrnes|2021-06-28T15:49:44-04:00October 28th, 2020|collection- master, vForum|Comments Off on Change to Interest Calculation in Collection-Master

The Direct Payment interest calculation will be changing in Collection-Master version 9.1E.002. This change only affects firms that have Collection-Master configured to calculate interest on the cost bucket portion of the consumer balance. This specifically pertains to Direct Payments with funds applied to cost recovered in the aforementioned configuration. Currently, for Direct Payments applied with a previous payment date, interest is credited based on Principal Collected but not costs (Note: This includes Contract & Legal Fees). This is only an issue if costs were set to accrue interest. This means if costs are accruing interest and being recovered via [...]

14 10, 2020

Collection-Master Version 9.1D.040

By britbyrnes|2021-06-28T15:50:29-04:00October 14th, 2020|collection- master, Stimulus, Town Halls, vForum|Comments Off on Collection-Master Version 9.1D.040

Collection-Master version 9.1D.040 is set to be released this week. Please be aware, additional time is needed to install this new version. This update includes an enhancement to CMvX for specific records to be sent based on a specified date. This enhancement increases the MASTER and DEBTOR tables. The increase to these tables will cause this to run much longer than a routine install. If you have any questions on running the update, please email cssupportemail@vertican.com.

22 09, 2020

Vertican’s Implementation of Apptivo

By britbyrnes|2021-06-28T15:50:47-04:00September 22nd, 2020|Corporate, VT News|Comments Off on Vertican’s Implementation of Apptivo

Vertican Technology, Inc. is pleased to announce its recent implementation of Apptivo, a comprehensive client relationship management (CRM) platform. Our top priority has always been our relationship with you and the ability to serve you in the most efficient way. We believe that the services Apptivo provides will help us to improve your experiences with our Clients Services department. Why did Vertican make this investment? We made the significant investment to develop a CRM for several reasons: Holistically and more efficiently track information and incidents Manage billing services through a consolidated platform Easily document and streamline client account details within one system Streamline [...]

4 09, 2020

Interest Pause in Collection-Master – What You Need to Know (Revised)

By britbyrnes|2021-06-28T15:51:02-04:00September 4th, 2020|collection- master, Stimulus, Town Halls, vForum|Comments Off on Interest Pause in Collection-Master – What You Need to Know (Revised)

Since the initial presentation, Vertican has found an issue in the instructions in the Collection-Master Interest Pause Town Hall. It suggested that when building the [3-2] report to pull N46 (Interest Due). However, STORED_INT is meant to be the Total Interest Accrued on the claim. This value then subtracts payments made to interest giving you the Total Interest Due. If interest was paid prior to [2-S-5] Interest Swap program, then the CM EDI instructions to re-activate interest will cause the interest to go negative. In the condition there were no payments to interest prior to the [2-S-5] Interest Swap [...]

20 07, 2020

License Expires Message in Collection-Master

By britbyrnes|2021-06-28T15:51:15-04:00July 20th, 2020|collection- master, vForum|Comments Off on License Expires Message in Collection-Master

If you have already worked with Client Services on Collection-Master registration, please disregard this notice. This is a reminder regarding the "License Expires" message in Collection-Master. This is a part of Collection-Master licensing and is a scheduled re-registration of your software license. If registration doesn't take place before the expiration, you will no longer have access to the software. It is crucial to schedule the registration with Client Services as soon as possible. We know a lot of clients are working remotely, so we ask that you send an email to support@vertican.com and include a phone number where [...]

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