It has recently come to our attention that the Collection-Master update 9.1D.024 has an issue where the Month End Attorney Balance is no longer being sent for FORDB. There is an option in the Create Maintenance File [4-2-1-4-Z-X-3] where Include Month End Attorney Balance is set to Y. The code MASLN5 should be sent for all FORDB claims. This issue has been duplicated by Vertican and has been escalated to the development team. This will be fixed in the update scheduled for July 22, 2020. In the meantime, there is a workaround if you need to send this [...]
It has been found that Collection-Master 9.1D.024 has affected a small number of clients where Windows Defender is falsely identifying the application VLMQT.EXE as a threat and deleting it. This is due to a false positive reported by Microsoft in the version that was released. Users who attempt to open Collection-Master will receive an error 4152 on line 23176 and will be unable to continue. Vertican has pulled update 9.1D.024 and released 9.1D.025 that includes the latest VLMQT.EXE. This version has been run through Microsoft’s evaluation process and has been whitelisted. If your firm is not experiencing the issue, no action [...]
To all firms that have installed Collection-Master 9.1D.022 or recently updated to 9.1D.024 from that version, an issue has been identified when using WPScripts to add a numeric infinity field to a claim. The field does not follow the same rules for the number of decimal places as other dollar amount fields in Collection-Master. For example, when adding a dollar amount of "$100.00" it gets added as "$1." This has been corrected in 9.1D.024 which is currently available. However, any infinity fields with dollar amounts that were added using this method while on 9.1D.022 could be incorrect. It [...]
Vertican has received requests for programming changes to the Collection-Master CITI3 DTP. These changes include: Vendor Placement File Vendor Maintenance File Vendor Inbound File We will program Collection-Master to be compliant with the changes, test with Citi directly, and pass. Thereafter, Vertican will provide your firm with instructions on how to configure Collection-Master so that you are able to quickly pass. We will communicate further details as this action plan is solidified.
We are closely monitoring how the COVID-19 virus has been impacting our clients and community. Vertican would like to offer some relief to issues the pandemic may have caused to your business. The Q-Law (E) Town Hall on Report and Report Building was presented by Michelle Samlaska, Team Lead -Client Services. This Town Hall covered the following: Using the work log report Using the Build Custom List option Processing options Helpful canned reports Understand the Reports and Query canned reports Building your own Reports and Query report Did you attend our Q-Law(E) Town Hall? Let us know your thoughts in [...]
It has been found that Collection-Master 9.1D.020 has an issue where Windows Antivirus is falsely considering the application VLMQT.EXE as a threat and deleting it. Any user that attempts to open Collection-Master will receive an error 4152 on line 23176 and will be unable to continue. VLMQT.EXE was thoroughly tested by Vertican prior to releasing the update on Wednesday, May 27, 2020. As of Monday, June 1, 2020, Windows Antivirus is considering this executable as threat and deleting it. To prevent interruption for our clients, Vertican has decided to pull update 9.1D.020 to investigate. Vertican will release 9.1D.021 as soon [...]
We will be hosting a vExchange Open Forum on Thursday, May 28th at 3 p.m. We would like to hear the current challenges you are facing using vExchange. This forum will be hosted by the vExchange Gurus. Please post your questions in advance in the comments section below.
We are closely monitoring how the COVID-19 virus has been impacting our clients and community. Vertican would like to offer some relief to issues the pandemic may have caused to your business. The Q-Law (E) Town Hall on Barcode and Document Batch Import, was presented by Michelle Samlaska, Team Lead -Client Services, and Katherine Byrum, Business Systems Analyst. This Town Hall covered the following: How barcodes can increase efficiency when scanning documents into accounts Obtaining the instructions to install the Barcode Font and Reader on your workstations Building Barcodes into your processes/documents Using the Barcode Reader/Scan Case documents Implementing barcode [...]
You may have noticed a “License Expires” message in Collection-Master, or might in the near future. This is a part of the Collection-Master licensing maintenance and re-registration of your software license is required. Please send an email to email@example.com and someone will contact you to assist with the re-registration. Thank you, Vertican Technologies, Inc.
We are closely monitoring how the COVID-19 virus has been impacting our clients and community. Vertican would like to offer some relief to issues the pandemic may have caused to your business. The Collection-Master Town Hall on the Report Generator, was presented by Collection-Master Client Service Representatives; Patricia Reyna and James Musso. It covered the following: Creating and Running Reports Excel Formulas Source Filename Automating [3-2] Reports Did you attend our Collection-Master Town Hall? Let us know your thoughts in the comments section below. Access the documentation here and view the recording of the Town Hall here. We will continue to [...]