Have you recently upgraded Collection-Master and want to find out about all the new features? John Currey, Vertican’s Senior Vice President of Technical Services, explains them in his vSquare presentation, "What's New in Collection-Master?". Some of the topics covered: CM-EDI Auto Post All Flavors Payments on Linked Claims Write-Off Buckets Claim Security Other Goodies The video is available now on the Vertican Technologies Vimeo channel free of charge. View Now
We recently sent you an email explaining why Vertican has invested in the comprehensive client relationship management (CRM) platform, Apptivo. This will change the way we track new incidents, so please carefully review the following information. What does this mean when submitting emails to Client Services? When an email is received, it will automatically create an incident in Apptivo and the sender will receive an automated response including the Case Number. This will be represented by a number, such as 123. There will also be a secondary key that will resemble something similar to #A-CS-2658665. This number is required for the automation in Apptivo to [...]
Based on communication from the Project Manager at Citibank, we have completed the following necessary changes in Collection-Master: Citibank Placements New fields from IBS/FDR supplemental files (Pre-charge off Agencies only) For some fields previously received in the supplemental files, you will now receive them in the Vendor Placement and Maintenance files from Citi. New Debt Settlement Agency contact fields New miscellaneous fields Movement of some data from Co-Maker 10 Record to Extra Details Record Addition of the X01 record to the Vendor Placement file Citibank Outbound (to firm) Maintenance 1 line removed due to change in field code (new [...]
As part of Vertican’s continuing commitment to add value for our clients, the TRAKAmerica Activity File export program has been enhanced in version 9.1E.002. The program will export the telephone number called with the R19 result code when the user selects “Wrong Number” from the “Call Result” tab of the Collector’s Call Screen: This programing was previously available only to clients who had approved a custom Statement of Work (SOW). SOW Body: Enhance the TRAKAmerica Activity File to export Result Code R19 with the appropriate phone number (CALL_LOG.PHONE_NUMBER) in the comment field. Currently, "Wrong Number" is being exported in [...]
The Direct Payment interest calculation will be changing in Collection-Master version 9.1E.002. This change only affects firms that have Collection-Master configured to calculate interest on the cost bucket portion of the consumer balance. This specifically pertains to Direct Payments with funds applied to cost recovered in the aforementioned configuration. Currently, for Direct Payments applied with a previous payment date, interest is credited based on Principal Collected but not costs (Note: This includes Contract & Legal Fees). This is only an issue if costs were set to accrue interest. This means if costs are accruing interest and being recovered via [...]
Collection-Master version 9.1D.040 is set to be released this week. Please be aware, additional time is needed to install this new version. This update includes an enhancement to CMvX for specific records to be sent based on a specified date. This enhancement increases the MASTER and DEBTOR tables. The increase to these tables will cause this to run much longer than a routine install. If you have any questions on running the update, please email firstname.lastname@example.org.
Vertican Technology, Inc. is pleased to announce its recent implementation of Apptivo, a comprehensive client relationship management (CRM) platform. Our top priority has always been our relationship with you and the ability to serve you in the most efficient way. We believe that the services Apptivo provides will help us to improve your experiences with our Clients Services department. Why did Vertican make this investment? We made the significant investment to develop a CRM for several reasons: Holistically and more efficiently track information and incidents Manage billing services through a consolidated platform Easily document and streamline client account details within one system Streamline [...]
Since the initial presentation, Vertican has found an issue in the instructions in the Collection-Master Interest Pause Town Hall. It suggested that when building the [3-2] report to pull N46 (Interest Due). However, STORED_INT is meant to be the Total Interest Accrued on the claim. This value then subtracts payments made to interest giving you the Total Interest Due. If interest was paid prior to [2-S-5] Interest Swap program, then the CM EDI instructions to re-activate interest will cause the interest to go negative. In the condition there were no payments to interest prior to the [2-S-5] Interest Swap [...]
If you have already worked with Client Services on Collection-Master registration, please disregard this notice. This is a reminder regarding the "License Expires" message in Collection-Master. This is a part of Collection-Master licensing and is a scheduled re-registration of your software license. If registration doesn't take place before the expiration, you will no longer have access to the software. It is crucial to schedule the registration with Client Services as soon as possible. We know a lot of clients are working remotely, so we ask that you send an email to email@example.com and include a phone number where [...]
Vertican is informing all Collection-Master users they may encounter issues due to modules showing as not registered. We have found the issue was with vPortal and has been corrected. It is highly recommended that your firm run the Interface Registration to ensure everything is in sync. From the Dashboard, please go to Tools > Interface Registration. We apologize for the inconvenience this may cause. If you have any further questions please email support or call 1-800-435-7257.