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So far britbyrnes has created 22 blog entries.
3 04, 2020

Configuring and Using Multi-State Functionality in Collection-Master

By |2020-04-03T14:06:47-04:00April 3rd, 2020|collection- master, vForum|0 Comments

We've been closely monitoring how the COVID-19 virus has been impacting our clients and community. Vertican would like to offer some relief to issues the pandemic may have caused to your business. We're offering our clients the Configuring and Multi-state module free to download on the vPortal. Join us on Wednesday, April 8th at 2 p.m. EDT for a Collection-Master Town Hall to discuss how to use this module on Configuring and Using Multi-State functionality. In this town hall, we'll go over: [1-S-4-W] Setting up Multi-State Interest and Judgments [2-S-2] Setting up Disbursements per state [2-S-6] Changing Filing Fees and Special [...]

1 04, 2020

New Citibank COVID-19 Disposition Code

By |2020-04-01T18:09:29-04:00April 1st, 2020|Partners, VT News|0 Comments

Vertican has been informed by Citibank of a new Disposition Code, 220 COVID19, which should be used for any customer who states they have incurred a hardship related to the Coronavirus pandemic. Please map your paperless code to *vX:S992 in the CMvX Matrix [4-2-1-6-6] in order to send this code to Citibank. If you have any questions or concerns, please contact Client Services.

1 04, 2020

Avoid Payment Collection Interruptions

By |2020-04-01T15:56:39-04:00April 1st, 2020|Partners, VT News|0 Comments

The challenges we are facing as a nation are directly impacting the collection industry. For offices unable to operate due to shutdowns caused by COVID-19, our partners, HealPay and PaymentVision are offering solutions at no cost with a quick setup turnaround. Web payment portal and IVR can help business continuity during these difficult times. We are dedicated to making your worklife easier during this unprecedented time. We’ve been talking with clients and users to find out how we can specifically best support your business.

31 03, 2020

Preventing Actions on a Claim Using Tags & Put “Hold” on Client Files In Collection-Master Due to COVID-19

By |2020-04-03T16:59:44-04:00March 31st, 2020|collection- master, vForum|2 Comments

Preventing actions on a claim using Tags: Using a Tag to lockdown a claim is a good idea when you have multiple actions that you want to perform but might already have some existing procedures in place. Tagging a claim allows you to glue a bunch of actions together, using your existing Status Codes, Themes, Documents, Letters, and Diaries. It is a “Low Code” way to consolidate steps and save time. COVID-19 Example In this COVID-19 scenario the firm has a compliance requirement to do the following: Add a Diary to a claim Prevent certain departments from accessing [...]

30 03, 2020

Interest Pause in Q-LawE & Q-Law – What You Need to Know

By |2020-04-03T13:13:45-04:00March 30th, 2020|Q- Law, vForum|0 Comments

We've been closely monitoring how the COVID-19 virus has been impacting our clients and community. Additionally, we have learned that some jurisdictions are requiring creditors and law firms to cease charging interest during this time. If this is one of the changes you must implement, we are here to help educate you on the interest pause in Q-LawE and Q-Law. As a result, Vertican recently offered some relief to issues  the pandemic may have caused to your business with the first of our Q-Law Town Hall Meetings. In this town hall, Vertican Client Service Team Lead, Michelle Samlaska, will show [...]

27 03, 2020

Interest Pause in Collection-Master – What You Need to Know

By |2020-04-03T13:15:53-04:00March 27th, 2020|collection- master, vForum|0 Comments

We've been closely monitoring how the COVID-19 virus has been impacting our clients and community. Additionally, we have learned that some jurisdictions are requiring creditors and law firms to cease charging interest during this time. If this is one of the changes you must implement, we are here to help educate you on the interest pause in Collection-Master. As a result, Vertican recently offered some relief to issues  the pandemic may have caused to your business with the first of our Collection-Master Town Hall Meetings. In this town hall, Vertican Business Systems Analyst, Julia O’Day, discussed how to create a report of [...]

26 03, 2020

CALL TO ACTION – Oppose (H.R.6379 & S.3565) A Complete Blanket Ban on Debt Collection

By |2020-03-26T20:29:50-04:00March 26th, 2020|Corporate, VT News|0 Comments

During this challenging time, Vertican is doing everything it can to help its clients continue their professional activities and navigate the coronavirus (COVID-19) pandemic as safely as possible. Other organizations are doing the same and we want to support these efforts. To that end, NCBA already sent a letter to the White House and Congressional leaders to advocate for support for small businesses and for the critical work our members provide. NCBA specifically opposes a complete ban on debt collection and highlights that NCBA members and their clients currently have robust policies in place to deal with the hardships [...]

24 03, 2020

Vertican’s Best Practices When Managing a Remote Team

By |2020-03-25T17:27:09-04:00March 24th, 2020|Corporate, Training, VT News|0 Comments

Now more than ever, having a remote work policy in place is not only a mutual benefit but an absolute necessity. Yes, it’s certainly a sign of the times. The recent pandemic has forced everyone's hand even more to swiftly implement the needed measures for remote team management and adjust to the majority, if not all, of employees to work from home. Thankfully, Vertican has had a remote workday policy in effect for several years, and we’ve learned a lot about what makes a remote team successful along the way. Here are some useful tips, a.k.a. VT's best practices, for [...]

20 03, 2020

Coronavirus Causes Interest Pause, Collection-Master Can Handle It

By |2020-03-25T17:27:10-04:00March 20th, 2020|Collection-Master, Town Halls, Training, VT News|0 Comments

We've been closely monitoring how the COVID-19 virus has been impacting our clients and community. Vertican would like to offer some relief to issues the pandemic may have caused to your business. We have learned that some jurisdictions are requiring creditors and law firms to cease charging interest during this time. If this is one of the changes you must implement, please join us for the first of our Collection-Master Town Hall Meetings. In this town hall, we will discuss how to create a report of the current interest using Global Interest Swap [2-S-5] to remove the interest rates and using CM [...]

20 03, 2020

Coronavirus Causes Interest Pause, Q-Law Can Handle It

By |2020-03-25T17:27:10-04:00March 20th, 2020|Q-Law, Q-LawE, Town Halls, Training, VT News|0 Comments

We've been closely monitoring how the COVID-19 virus has been impacting our clients and community. Vertican would like to offer some relief to issues the pandemic may have caused to your business. We have learned that some jurisdictions are requiring creditors and law firms to cease charging interest during this time. If this is one of the changes you must implement, please join us for the first of our Q-Law Town Hall Meetings. In this town hall, we will show you how to use a report and State Variable Interest Rate Update tool to change the interest rate to 0.00% in [...]