Vertican exists to improve peoples’ lives.

Isaac Goldman

Isaac Goldman is Vertican Technologies’ strategic architect. He is a third-generation Accounts Receivable Management industry member, growing up going to collection conferences with his father and attending court with his grandfather. Isaac joined Commercial Legal Software, Inc. (CLS) in 2010, bringing with him an expertise in Business Operations, Mergers and Acquisition, and Product Development. Isaac led CLS in its transformation into Vertican Technologies and Vertican’s growth from 2013 to the present through several acquisition and business expansion strategies.

Isaac’s background and entrepreneurial spirit contribute to his passion for problem solving. He studied continental philosophy at Eugene Lang, The New School for Liberal Arts followed by The New School for Social Research. Isaac uses his philosophy training, innate entrepreneurial spirit, and pragmatic approach to problem solving to eliminate operational waste and increase efficiencies, ROIs, and profits at Vertican. As leader, Isaac’s acumen for rethinking and redeploying conventional wisdom has enabled him to systematically improve, innovate, and continually scale the business.

On a more personal note, Isaac loves to spend quality time with his two kids. Surfing and snowboarding are among their favorite activities to do together.

Diego Hernandez

Diego has been an innovative industry strategist for more than 15 years focusing on business transformation, process improvement, and strategy execution. His track record of success in exceeding revenues and profit targets and improving quality and compliance has been widely recognized within the collections’ technology arena.

Based out of Puerto Rico, Diego is responsible for guiding the strategic vision for all Vertican products. Diego joined Vertican in 2020, however, his association with the company began five years earlier during his highly regarded tenure at Midland Credit Management, one of Vertican’s largest Senders. Having worked closely with the Vertican team during that time afforded Diego invaluable client-level insight to which he delivers daily at Vertican. Furthermore, his expertise and leadership guided the completion of the industry-anticipated vExchange® migration.

His extensive knowledge of compliance and regulatory agencies, such as the CFPB, FDCPA, TCPA, GLBA, ECOA, TILA, and FCRA, allow Diego to implement strategic and operational improvements, achieving revenue targets and cost-saving opportunities, and developing process efficiencies within the bounds of governing guidelines.

Outside of VT, Diego enjoys watching and playing sports, hiking, and going to the beach with his kids and wife.

Luis Gomez

Luis I. Gomez has over 30 years’ experience with Vertican, filling literally every role including Client Success representative, field trainer, application engineer, designer, and developer. In addition to building the Collection-Master platform, Luis is one of the original architects of the YGC standard and Mailman, and more recently, the revolutionary vExchange® Data Standard. As a result of being deeply involved with all aspects of the Accounts Receivable Management (ARM) industry, Luis has built an unparalleled understanding of the industry which enables him to provide innovative, unique, and out-of-the-box solutions.

As one of Vertican’s top ranking Subject Matter Experts, Luis has been lending his expertise to clients through two initiatives. He conducts web training on a regular basis for The Mastermind Series, high-level educational instruction designed to help clients optimize their platform experience. Luis also produces high-level Problem, Determination, Resolution (PDR) guides. These guides are published on the Vertican website to walk users through complex software troubleshooting and make life much easier when it comes to deciding if and when to reach out for support.

For Luis, working with computers and technology is more than a job, it’s been a personal passion. His dedication to performance optimization by finding ways to shave seconds off existing processes has enabled Vertican products to produce some of the fastest tools available.

As CSO, Luis currently works with his Vertican leadership team colleagues on strategic initiatives, helping to communicate organizational goals and determine areas for improvement and growth. His ability to understand the causes and effects of change within an organization and the industry at large is unparalleled.

Spare time you ask? Well, Luis is an avid Tesla fan. “I placed my $2,500.00 deposit on my Model 3 back in April of 2016. I received my car in 2018, and four years later it’s paid in full, and is still in great shape!”  In the last four years, the only time he has bought any gas has been for the one gallon he uses for his snow blower!

Kent McCammon

Kent McCammon graduated from the McIntire School of Commerce at University of Virginia with a BS in Commerce concentrating in Finance and Management Information Systems in 1989.  He started his career in software development (database design) then transitioned into Investment Banking (biotechnology and health care).  He then went to earn his MBA at Darden where he was a Shermet Scholar and was awarded the Faculty Award for Academic Excellence.

He returned to Investment Banking (Lehman Brothers) which led to a career in Investment Management. He formed a hedge fund at Atlantic Capital that was ranked number 5 in the country in 1999. He then transitioned into venture investing by working for Trader Ventures (AutoTrader, Inc.).  After venture investing, he was recruited to form the Shamrock Activist Fund for the Disney family in Los Angeles and helped raise $1.5 billion. He successfully ran the fund with his partner before being recruited to start the Corporate Development team at Portfolio Recovery Associates (PRA) Group.  During his 14 years at PRA Group, he led all acquisitions, doubling the footprint and revenues of the company and leading their expansion into 17 countries while also diversifying then divesting of fee service businesses. He consequently returned more capital to investors than the base business when calculated using total capital and internal rates of return. His time at PRA Group was highlighted by winning the 2014 Atlas M&A Deal of the Year with his $1.3 billion acquisition of Aktiv Capital based in Oslo, Norway.  When the new CEO decided to de-emphasize the importance of Corporate Development, he formed an investor group to inject capital into Vertican Technologies and became the CFO and the Investor Group representative on the Board in November 2021.

When not crunching the numbers, Kent is quite the athlete. He is an avid tennis player and fan, and he even does hot yoga.

Kurt Sund

A 30-year veteran of the industry, Kurt Sund is well-versed in the ins and outs of maintaining a successful collections firm. His venture into collections began in 1986 with the founding of a St. Louis area collection agency. Kurt’s understanding of the legal aspects of collections and his skill for programming made him a desirable prospect for a local legal collections firm, who subsequently hired him to serve as chief architect of their in-house collections system.

In 2001, after a decade refining the firm’s software system, he began developing Q-Law, taking the knowledge he gained during his years in the collection industry and applying it to an all-in-one, Windows native software system. In 2003, Q-Soft, LLC. was founded, and two years later Q-Law was mature enough to be taken to market. Since the company’s inception, Q-Law has become the driving force behind the collections processes in firms of all sizes across the country. Beginning in 2015, Kurt has subsequently been developing the enterprise system to Q-Law, Q-LawE, where the future of collection workflow automation lives and continues to evolve. Q-LawE, now live with many law firms and debt buyers around the country, applies revolutionary workflow automation to an all-integrated system and remains at the forefront of industry software today.

When Kurt is not busy innovating at Vertican, he is very involved in teaching sailing and on the board with Sailing Education Adventures, a non-profit organization in San Rafael, California. He also travels to Denmark to visit family often.

Nicholas Arcaro

Nicholas began his career as a software operator for Commercial Legal Software which, because of a strategic alliance, was later to become Vertican Technologies. With more than 30 years of experience, Nicholas has helped thousands of law firms and debt collectors educate their employees and utilize their software to its fullest capability, ultimately lowering their collection costs.

As a career-long Accounts Receivable Management (ARM) industry member, Nicholas has contributed his expertise to numerous speaking engagements, demonstrations, and consultations. As SVP of Sales for Vertican, Nicholas’s extensive technical knowledge continues to advance in the ever-changing world of collections and technology. His commitment to client satisfaction is a testament to his long-standing success. In short, Nicholas is a charismatic individual and combined with his driven work ethic, makes him an invaluable contributor in business development.

On the personal side, Nicholas likes to make and write songs as well as record music. He also has a great love of spending time outdoors, especially bass fishing.

John Currey

John is a 30+ year veteran in the collection industry. He started with Commercial Legal Software, Inc, eventually serving as the Senior Vice President of Technical Services. Leading a company driven to automate debt collection legal practices nationwide, John has played an integral role in designing and engineering Collection-Master, the flagship application that revolutionized the way debt collection firms ran their practices. His in-depth knowledge of legal collection processes and skill with software development and workflow automation were instrumental assets when Vertican Technologies was formed in 2013. John continues his esteemed career in his current lead role as Product Owner of Collection-Master for Vertican, which services the largest debt collection firms in the nation.

John’s life outside of work includes being an avid racquetball player and he golfs as often as possible. He and his family have also recently welcomed a new puppy who is an absolute joy to say the least.

Kevin De Boo

Having first joined Commercial Legal Software as technical support, Kevin De Boo has been with Vertican since 2002. A veteran in the industry, he has been involved in virtually all forms of collections throughout his 30-year career. Prior to joining the company, Kevin served as a collection agent, handling recoveries and foreclosures for Champion Mortgage/Key Bank, and Credit Card Collections and Vehicle Repossessions for Valley National Bank. He was also an Accounts Receivable Consultant for process improvement BOC Gases.

In 2010, Kevin took on the role of Client Service Manager for the Collection-Master application, through CLS’s acquisition of Fillamerica and their ImageMaster software incorporating the application into CLS’ client services offerings. During the Vertican merger, he incorporated YGC client services and project management into the Client Services team later transitioning to Director, Client Services (today known as Client Success). During that time, he led the team of all Collection-Master, YGC, Q-Law, Q-LawE, vExchange, Vertiply, and vMedia Client Services representatives. He also handled all client compliance audit requirements from questionnaires and onsite audits to third party vendor compliance. In this extremely dynamic environment, Kevin ensured all services offered and executed by the client services department were rendered at the highest level possible. As a trusted company liaison, Kevin also served as the Client Relationship Manager with Vertican’s top Senders. Additionally, as part of his role, he managed the Documentation Team which provided both internal and client-facing documentation from online help manuals, training manuals, monthly newsletters, and conference content.

As an industry-wide expert, Kevin created, and managed training content and learning programs for employee, client onboarding, and continuing product education. Having written, produced, and been the studio technician of earlier educational videos, Kevin has trained firms in 49 states, with the exception of Hawaii.

Maggie DiPalma

With nearly three decades in marketing, Maggie DiPalma’s early career in the field was in consumer products and retirement and actuarial services. Maggie joined Vertican in 2020 and has been head of marketing since 2021. She currently oversees the development and execution of marketing strategies and corporate communications, and the continual advancement of Vertican’s brand as a trusted leader and key player in the debt collection and ARM industry.

Maggie’s expertise also extends to social media strategies, business writing, event coordination, website administration, and brand awareness. With creativity and experience, Maggie and her team are dedicated to driving Vertican’s marketing endeavors, leaving a meaningful and impactful mark in the industry.

Beyond her professional commitments, Maggie is a passionate blogger dedicated to empowerment and conscious living. Her insights aim to equip readers with tools for abundant and fulfilling lives. In her down time, Maggie attempts to garden and keep her plants alive, and especially enjoys time with family, and keeping up with the antics of her smart yet mildly crazy sheepadoodle, Enzo.

Gary Hickey

Gary brings more than 25 years of information technology experience. He has a proven track record in seeing the big pictures across multiple systems and platforms especially as it applies to the back-end systems for financials, manufacturing, supply chain, human resources, client relationship management, B2B, and sales force automation.

Earlier in his career, Gary led IT teams for large companies, including Russ Berrie and Pepsi Cola where he was responsible for the corporate administration of wide area network, Windows, Unix, enterprise resource planning (ERP), database systems administration, as well as all aspects of their global IT infrastructure.

Gary’s versatility, knowledge, and industry expertise has enabled him to develop automation and machine control and wind tunnel simulation software for two companies which he founded.

Since joining YGC in 2011 as the Systems Administrator, Gary now leads a team of specialists in overseeing Vertican’s systems administration of corporate networks, as well as 24×7 support for desktops and servers, data communications, and database and application administration. He also manages operations and the support desk which provides job scheduling, backups, and systems monitoring. He continually analyzes new technologies to improve business processes and cost efficiency. Gary and his team maintain security on all corporate systems, and Vertican’s corporate Disaster Recovery plan. As a Security Officer on the committee to establish policies and training, Gary’s team continually monitors, tests, assesses, and guards for vulnerabilities to protect both client and Vertican data.

Most recently, Gary led the migration of Vertican’s long-running YGC original data center in conjunction with multi-server upgrades and the total migration to Azure, a pivotal component to the company’s scaling into cloud technology.

On the personal side, Gary likes to spend his spare time hiking and watching British mysteries.

Michelle Samlaska

Michelle’s tenure in the legal and credit collections arena spans more than three decades. Starting out in 1992 as a paralegal, she immersed herself in legal intricacies before advancing to more key roles. Her early experience developed at GMAC, where she managed collections and repossessions, then at AIG Group as a Branch Manager, making credit decisions for loans, such as mortgages, auto, debt buying, and personal lending.

Later, Michelle transitioned beyond lending into collections as she began working closely with litigation law firms. Her managerial role at a creditors’ rights law firm saw her skill set expand to drafting specialized pleadings, managing the collections department, and overseeing document production, foreclosures, bankruptcy responses and pleadings. Joining Kurt Sund’s Q-Soft, LLC. in 2008, later to become part of Vertican, Michelle ascended the ranks, leading teams and driving client success.

In 2016, she was promoted to Team Lead and later Client Success Service Group Leader for Q-Law and Q-LawE. Currently Michelle serves as Client Success Manager where her mentorship, deep industry knowledge and proficiency in the legal collections landscape provides indispensable guidance and growth to the Vertican team and its valued clients.

On a personal note, Michelle is a motorcycle enthusiast. She enjoys many hours riding her Harley Davidson Heritage Softail. She can also be quite creative. When she is not out riding her motorcycle, you may find her making a wreath, bracelet or some other new craft.